Shipping Policy

Nuvelya
Website: https://www.nuvelya.com
Selling Countries: Worldwide
Customer Service Email: support@nuvelya.com
Address: Valter Franco Bonafe 145, Taubaté, SP, Brazil

Nuvelya Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

  • Countries: We currently ship worldwide.

  • Future Expansion: Expansion to other shipping areas is being considered.

SHIPPING COSTS

  • Within the Selling Countries: Free shipping on all orders.

  • No Hidden Fees: All costs are clearly stated at checkout.

ORDER PROCESSING TIME

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.

  • Last Order Time: 22:00 Central Standard Time (Chicago).

  • Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

  • Estimated Delivery Time: 5-12 business days.

  • Business Days: Shipments occur Monday to Friday.

  • Notes: Delivery times are estimates and may vary due to external factors such as weather or transportation delays.

  • Total Delivery Time: It will take a total of 6-12 business days to receive your order.

SHIPPING PROCESS

  • Reliable Courier Services: We ship via DHL and FedEx.

  • Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.

  • Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

TRACKING INSTRUCTIONS

  • Tracking Information: After purchase, you will receive an email with tracking information, including the shipping company and tracking number.

  • Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.

  • Questions: Our support team is ready to assist with any questions about tracking your order.

MISSING ITEMS PROCEDURE

  • Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@nuvelya.com.

  • Resolution: We will resolve the issue promptly and send a replacement item or offer a refund.

RETURN POLICY

  • Returns: Accepted within 30 days of delivery.

  • Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.

  • Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Nuvelya will cover the return shipping costs.

  • Refund: Refunds are processed within 14 days of receiving the return and refunded to the original payment method.

RESTOCKING FEE

  • No Restocking Fee: Nuvelya does not charge a restocking fee for any returns.

RETURN DELIVERY COSTS

  • For Defective Products: No cost to the customer. Applies when the product is incorrect, damaged by the carrier, or defective.

  • For Customer Remorse: The actual cost of return delivery will be charged to the customer. Applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.

Company Information